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General terms and conditions for online sales

GENERAL INFORMATION

These General Conditions of Online Purchase (hereinafter, "the General Conditions") are established for the purpose of regulating the contractual relationship that arises between the owner of WWW.RECTUMBCN.COM (hereinafter, "Website") and the user (hereinafter referred to, indistinctly, individually as "Customer" or jointly as "Customers") of the same, with respect to the purchase and/or electronic contracting of the products offered through this Website.

The owner of the Website is SUPPLIES & SERVICES BCN, with NIF number B09964511, registered office at Plaza Francesc Macia, S/N DOOR 17 of Barcelona, Postcode 08029, duly registered in the Commercial Register of Barcelona, Volume 48305, Folio 83, Page B 579471, Entry 1.

The General Conditions are aimed solely and exclusively at consumers. In accordance with article 3 of Royal Legislative Decree 1/2007, of 16 November, -General Law for the Defence of Consumers and Users-, a consumer is understood to be any natural person acting for purposes outside their trade, business, trade or profession, as well as legal persons and entities without legal personality that act without profit in a field outside a trade or business activity. Thus, purchases made by companies or professionals will not be covered by this law and therefore, some precepts of the General Conditions will not be applicable to them.

The Client must read and accept these General Conditions prior to purchase, as well as having read the Legal Notice, the Privacy Policy and the Cookies Policy in force before accessing, browsing and/or using this Website. The terms and conditions applicable to the purchase of the products offered for sale to the public on this Website will be all those described in these General Conditions and which will be detailed during the online purchase process.

The Client is informed that the General Conditions may be modified at any time, with those in force at the time of purchase or contracting of the products being applicable. For this reason, we recommend that they are read each time the Website is accessed, browsed and/or used.

If the Client has any doubts about the products offered on the Website, as well as about the purchase process and these General Terms and Conditions, he/she should contact the owner of the Website by calling +34600912928 or sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

The Client declares that he/she has sufficient legal capacity to contract the products offered on this Website.

These General Conditions have been drawn up for consumers, in accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws, and Law 7/1996, of 15 January, on the Regulation of Retail Trade.

The Website is aimed at users residing within Spanish territory. It is not guaranteed that the Website complies with the legislation of other countries, either totally or partially. If the Client resides or is domiciled in any place other than Spain, and decides to access and/or browse the Website, he/she does so at his/her own responsibility and risk, and must ensure that such access and/or browsing complies with the local legislation applicable in his/her case.

 

USE OF THE WEBSITE

Any person, whether natural or legal, who accesses and browses this Website shall be considered to be a user. Access to the Website, and the use of the materials contained therein for the contracting of the products offered, implies that the user has read, knows and accepts, without reservation, these General Conditions. Likewise, by using this Website, the user agrees to be bound by the applicable General Conditions of Web Use. If you do not agree to them, you must not use the Website.

The user agrees to use the Website responsibly when accessing, browsing and making use of the Website. By way of example, but not limitation, liability extends to:

  • Use the Website for the sole purpose of making enquiries and, where appropriate, contracting the products offered in a legally valid manner.
  • Not to place any false or fraudulent order. The owner of the Website, as well as the entities that manage the online payment methods, have the power to cancel the contract, in the event of detecting that it is false or fraudulent, and may inform the competent authorities of this circumstance.
  • To guarantee that the data provided to complete the purchase are true, accurate, exact, complete and up to date, the Client being responsible for any direct or indirect damage that may arise from this non-compliance. In accordance with the data provided, the Client consents to any communication relating to the products purchased, necessary for the maintenance of the commercial relationship.

The Customer may, at his/her choice, contract the desired products in any of the languages in which these General Terms and Conditions are available at any time.

 

CONTRACTING PROCESS AND PROCEDURE

This website offers the sale of tickets to our own events and sexual products.

SUPPLIES & SERVICES BCN, will publish next to each of the products, their specific characteristics and the applicable sale price.

To place an order, you must follow the online purchase procedure and to do so, it will be necessary to choose the product and/or service and, where appropriate, the quantity, register and provide the following information:

  • Name and surname.
  • Date of birth.
  • Identification number.

The Website also allows purchases to be made through the guest purchase function. In this mode, the Customer will only be asked for the essential data to be able to process the order. Once the purchase process has been completed, the Customer may register on the Website or, alternatively, continue as an unregistered Customer.

The Client consents, by confirming the purchase, that the Website owner may generate an electronic invoice, at no additional charge, which may be sent to the Client by e-mail or in paper format, if so desired.

SUPPLIES & SERVICES BCN will keep all personal data, communications, purchase orders and payments in relation to all transactions carried out on the Website, information that will be kept and stored in the corresponding files and computerised records of the company for the legally established periods, in order to constitute a means of proof of the contract, guarantee the correct execution of the commercial relationship, as well as to comply with the rest of the legal obligations. All of this will be carried out by adopting the security measures indicated in the Website's Privacy Policy and necessary in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights.

 

DISTANCE CONTRACTING

The contract shall be concluded at a distance, and the offer and acceptance and, therefore, the conclusion of the contract shall be recorded by means of any instrument - support that allows the Client to store the information addressed to it, so that it can easily retrieve it for a period of time appropriate for the purposes for which the information is intended and that allows the unchanged reproduction of the stored information.

 

AVAILABILITY

All orders are subject to product availability. In the event of difficulties in the supply of products, the Customer shall be reimbursed for any amount paid.

 

PRICE AND METHOD OF PAYMENT

All prices indicated on the Website are in Euros and include VAT and any other taxes that may apply in accordance with current legislation, without prejudice to the specific regulations that may apply to taxation in the Canary Islands, Ceuta and Melilla. Where applicable, the shipping costs will be detailed at the end of the purchase process, once the delivery address has been included.

Unless otherwise specified on the Website, shipping costs depend on the place of delivery and shall be borne by the Customer purchaser.

Before confirming the purchase by clicking on the corresponding button, the Customer will be able to know the final price of their order and, if applicable, the amount of any increases or discounts that may be applied, as well as the transport costs or other additional services contracted. The following methods of payment are available to the Customer to make a purchase on the Website:

  • Stripe: Bank credit or debit card.
  • Paypal.

Payment methods other than those described above will not be accepted. SUPPLIES & SERVICES BCN cannot be held responsible for the non-tracing of payment or any other type of damage caused to the Client, in the event that payment has been attempted via an unauthorised method.

SUPPLIES & SERVICES BCN reserves the right to modify its prices at any time, and therefore guarantees that the price of the products will be the price in force at the moment of the formalisation of the purchase, regardless of the day on which the order is delivered.

The owner of the website has an SSL certificate, as a global security standard that allows the transfer of encrypted data between the user's browser and the merchant's web server. Likewise, under no circumstances are the customer's credit card details captured or stored during the purchase process.

Likewise, for customer security, the electronic payment system has been entrusted to a virtual payment gateway, which uses the 3D-Secure programme, created by Visa (Verified by Visa) and Mastercard (Mastercard Secure Code), to authenticate cardholders and obtain an additional level of protection against fraud. The bank details entered are encrypted and securely transmitted to the servers of the entity that manages the gateway and are subsequently verified with the issuing bank to prevent possible fraud and abuse, so that no third party will have access to this information relating to the bank details entered by the Customer.

The payment service provider is PCI DSS certified (https://www.pcisecuritystandards.org/), guaranteeing the implementation of a series of best practices in payment processing that guarantee compliance with this standard.

By virtue of the above, the website owner declares that the payment service provider operates and guarantees the transaction through a system of double user authentication (SCA: Strong Customer Authentication), as well as having secure communication protocols and networks, in compliance with the provisions of Royal Decree-Law 19/2018, of 23 November, on payment services and other urgent measures in financial matters.

 

PERIOD OF VALIDITY OF THE OFFERS

In the event of applicable offers on the price of the products, these shall be indicated next to the initial price in a different font that allows the Customer to clearly identify the final price of the product. In any case, the period during which the offer is valid shall be indicated.

 

DELIVERY

Messaging

In the event that the Customer chooses to send the order by courier, the products will be delivered to the address indicated by the Customer, which may be different from the Customer's usual residence. Deliveries are only made in E.U. The contracted product will be delivered within a maximum period of 15 days from the acceptance of the order and its payment. In the event of force majeure or circumstances beyond the control of the owner of the Website that prevent the agreed delivery period from being met, the delivery period will be suspended for as long as these circumstances persist, and the Client will be notified immediately.

If for any other reason attributable to the owner of the Website, the delivery date cannot be met, the Customer will be contacted and may choose to continue with the purchase with the new delivery date, or cancel the order with a full refund of the price paid.

If it proves impossible to deliver the order due to the absence of the Customer at the address indicated, the order may be returned to the Customer, indicating the location of the order and how to request a new shipment. If 30 days have elapsed since the order has been available for delivery and it has not been possible to deliver it for reasons attributable to the Customer, it will be understood that the Customer withdraws from the contract and the contract will be considered to have been terminated. As a consequence of the cancellation, all payments received from the Client will be returned, with the exception of the additional costs derived from this method of payment.

The delivery obligation will be understood to be fulfilled when the seller makes the products available to the Client at the address indicated, and not when the products are received at their final destination. The risks on the product shall be borne by the Client from the moment of delivery.

The resale of products purchased through the Website is strictly prohibited.

Pick up in shop

In the event that the customer opts for in-store delivery, once the availability of the products has been checked, delivery will be made within a maximum period of 15 days from the acceptance of the order and its payment. As soon as the product is available for collection in shop, the owner of the Website will contact the Customer to indicate the time and location of the shop. In the event of force majeure or circumstances beyond the control of the Website owner that prevent the agreed delivery period from being met, the delivery period shall be suspended for as long as such circumstances persist, and the Customer shall be notified immediately.

If, for any other reason attributable to the Website owner, the delivery date cannot be met, the Client will be contacted and may choose to continue with the purchase with the new delivery date, or cancel the order with full reimbursement of the price paid.

The delivery obligation shall be deemed to have been fulfilled when the seller makes the products available to the Customer in the shop. In the event that 30 days have elapsed since the order has been available for delivery and it has not been delivered for reasons attributable to the Customer, it shall be understood that the Customer withdraws from the contract and the contract shall be deemed to have been terminated. As a consequence of the cancellation, all payments received from the Client will be returned, with the exception of the additional costs derived from this method of payment.

The delivery obligation shall be deemed to be fulfilled when the seller makes the products available to the Client at the indicated shop, and not when the products are collected by the Client. The risks of the products shall be borne by the Customer from the time of delivery.

The resale of products purchased through the Website is strictly prohibited.

Client's personal area

Delivery of the product will be made through the Customer's personal area on the Website. The delivery time shall be: immediately from the acceptance of the order and its payment. In the event of force majeure or circumstances beyond the control of the owner of the Website that prevent the agreed delivery period from being met, this will be suspended for as long as these circumstances continue, and the Client will be notified immediately of this fact.

The delivery obligation will be understood to be fulfilled when the seller makes the product available to the Client in his personal area, regardless of whether or not he has actually accessed it. The risks of the products shall be borne by the Customer from the time of delivery.

The resale of products purchased through the Website is strictly prohibited.

E-mail address

The delivery of the product will be made via the e-mail address indicated by the Customer. The delivery time will be: immediately from the acceptance of the order and its payment. In the event of force majeure or circumstances beyond the control of the owner of the Website that prevent the agreed delivery period from being met, this will be suspended for as long as these circumstances continue, and the Client will be notified immediately of this fact.

The delivery obligation will be understood to be fulfilled when the seller makes the products available to the Client at the e-mail address previously indicated. The risks of the products shall be borne by the Customer from the time of delivery.

The resale of products purchased through the Website is strictly prohibited.

 

WITHDRAWAL

In accordance with the provisions of Article 102 of Royal Legislative Decree 1/2007, of 16 November, which approves the text of the General Law for the Defence of Consumers and Users and other complementary laws (hereinafter, LGDCU), the buyer will have the right to withdraw from the contract within 14 days calendar days following the signing of the contract without giving any reason and without incurring any cost other than those provided for in Article 108 of the aforementioned regulation.

In order to withdraw from the purchase made and before the end of the period for its exercise, the Client must send SUPPLIES & SERVICES BCN a written notification unequivocally informing of the exercise of the right of withdrawal to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it., including full name and ID card number.

In the event that the exercise of the right of withdrawal is successful, SUPPLIES & SERVICES BCN will reimburse the Customer all payments received, including, where applicable, delivery costs, without delay and within 14 calendar days from the date on which the Customer was informed of the decision to withdraw. The refund will be made using the same means of payment used by the Customer for the purchase, without incurring any additional cost. However, SUPPLIES & SERVICES BCN may withhold the refund until it has received the products or until the Customer proves that he/she has actually returned the products. The seller will bear the ordinary delivery costs, however, in the event that the consumer uses a more expensive method of delivery than the ordinary delivery method, the consumer will bear the difference in price.

No refund will be made if the product has been used beyond the mere handling necessary to establish its nature, characteristics or functioning, nor in the case of products and garments of an intimate nature.

Refunds are also not permitted for tickets previously purchased. The impossibility of attending a performance or an error when making the purchase will not be valid reasons for a refund. Tickets can only be cancelled and refunded if SUPPLIES & SERVICES BCN receives an express order from the promoter to this effect, which usually occurs in cases such as cancellations, changes of dates, etc...

 

WARRANTIES

If at the time of delivery to the Customer by SUPPLIES & SERVICES BCN, the product is defective or does not conform to the description provided by the seller, nor is it fit for its intended use or of the expected quality, the Customer may request the repair or replacement of the product, unless one of the two options is objectively impossible or disproportionate in accordance with the applicable legislation. Repair and replacement shall be free of charge for the Customer and shall be carried out within a reasonable period of time, taking into account the nature of the products and their purpose.

If the repair or replacement of the Product is not possible, in accordance with the regulations in force, the Customer may choose between (i) requesting a price reduction or (ii) terminating the contract, unless the lack of conformity is minor.

In accordance with Article 123.1 of the LGDCU, SUPPLIES & SERVICES BCN shall be liable for any lack of conformity that becomes apparent within two years of delivery, provided that the lack of conformity existed at the time of delivery of the Product. The Customer shall inform SUPPLIES & SERVICES BCN of the existence of the aforementioned lack of conformity within two months of becoming aware of it.

 

DISCLAIMER OF LIABILITY

The products on the Website are provided on an "as is" and "as available" basis and cannot be guaranteed to be suitable for the Customer's particular purposes and needs. 

Unless otherwise provided by law, SUPPLIES & SERVICES BCN hereby expressly excludes all liability for (i) losses not attributable to any breach by the Seller, (ii) business losses (including loss of profit), (iii) technical failures due to acts of God or otherwise preventing normal operation of the Website via the Internet or unavailability of the products, (iv) any failure or delay in the performance of any of its obligations beyond its reasonable control, i.e. justified by force majeure (including but not limited to strikes, lockouts, third party system or network failures, fire, natural disasters or deliberate sabotage).

Any time obligations that may exist shall be suspended in such cases for the entire period during which the situation of force majeure or act of God is prolonged, and shall resume once the force majeure or act of God has ceased to exist.

 

COMPLAINTS AND CLAIMS

Customers may communicate their complaints, claims, or any other type of comment they wish to make, by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to the address mentioned in the heading of this document.

In addition, the owner of the Website has official complaint forms available to contractors and Customers, which they may request at any time, using the contact details mentioned above.

The Website owner will respond to your request as soon as possible and, in any case, within a maximum period of one month. In the event that the Client's request is not satisfactorily resolved, he/she may resort to the courts and tribunals indicated in the corresponding section.

Customers are also informed that, in compliance with article 14.1 of EU Regulation 524/2013, consumers established in the European Union may submit their complaints or disputes through the European Commission's online dispute resolution platform, available through the following link: http://ec.europa.eu/consumers/odr/.

 

INDUSTRIAL AND INTELLECTUAL PROPERTY

The Customer acknowledges and agrees that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the Website, belong to SUPPLIES & SERVICES BCN at all times, as also indicated in the Legal Notice and the General Conditions of Website Use. The Customer may use such material only as authorised by the owner of the Site. This shall not prevent the use of this Website to the extent necessary to copy order information or contact details.

 

PROTECTION OF PERSONAL DATA

The information or personal data provided by Customers will be treated in accordance with the provisions of the Privacy Policy. The owner of the Website has adopted the necessary technical and organisational measures to guarantee the security, integrity and confidentiality of said personal data, in accordance with the applicable regulations on the protection of personal data.

 

APPLICABLE LAW AND COMPETENT JURISDICTION

The present conditions are subject to the legislation in force in Spain. For the resolution of any dispute that may arise between the parties, the judges and courts of the domicile of the consumer shall have jurisdiction.

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600 91 29 28
info@rectumbcn.com
Carrer de Balmes, 65, Bajos 2
08007, Barcelona
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